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question from a user

I'm with a different provider, but am considering jumping the fence. I've heard that there can be a delay though for transfer patients to get their monthly prescription filled ( because of paperwork, new patient consultations, and new blood work requirements). Can you comment on the lag (if there exists one) from your company in supplying trt for transfer patients?

AlphaMD's Answer

Sure!

In general, there's a lag time in getting labs done because sometimes a practice wants to make sure they have a record on file to shows they've done things "right" for liability purposes. However, if you're already on TRT any current test isn't really going to show your starting levels. But if they want to do a test anyways, it'll take 1-2 weeks. Then, it can take 1-2 weeks for medication to ship out after their provider follow-up. That's what usually happens in a lot of practices.

We don't really see a point in re-testing a patient who has previous labs done & is on a program that works for them. Continuing a treatment plan in general is just that and "low risk" for a practice if they note it. We're happy to fast track it since we consider ourselves to be at a good cost-point that others might want to swap to us.

We actually just added a secondary option in our registration a few weeks ago of "I already have recent results or am on a TRT program, let's get started ASAP" which tells our system to swap you to a direct medical provider consultation when selecting a consultation time. (Which is usually the second consultation you'd get 2 weeks after your first and a test kit going out).

They do your consult, verify current treatment, if we're all good on both sides you let us know when your current meds run out & we schedule your re-order 2 weeks before then from our pharmacy.

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