New Member Information - What's next?

Thanks for joining us! Let's cover some FAQs that our members have.

Need Help?

If this page doesn't provide an answer you're looking for, contact us at any time via the "Member Contact" button inside of your "My Profile", as seen on this page's example.

When does my first treatment arrive?

Once you've agreed on a treatment with your provider, our pharmacy will begin production and running QA on your medications. The first shipment can take up to three weeks to arrive depending on holidays & weekends, but often times sooner.

What happens after that?

After your first treatment arrives, follow your treatment instructions and pay attention to any potential issues your provider may have pointed out. If you think there might be a problem, please reach out and let us know. We're happy to setup a follow-up if an adjustment is needed.

How often do you send out medication?

We generally send out medication in quantities sufficient for 3 months at a time. We begin your next shipment with more than enough time for it to arrive before you current supply runs out. We aim for 2 weeks of additional medication per cycle just in-case of user measuring error or shipping delays.

What's included in my cost?

Unlike other TRT companies, we're not looking to up-sell nor do we charge surprise administration fees in addition to your monthly cost. All of our services, communication & follow-up visits, your treatment, supplies, and shipping are included in our base cost.

Want to save money?

We offer a robust referral program. Right next to your "Member Contact" button, there's a "Refer a Friend". When someone you refer signs up as a member, you'll get your next month free & they'll get $30 off their first month as well. We place no limits on the number of referrals you may have active at a time.

Worried about injections?

Check out our guides here:
IM Injection Process
Avoiding Medication Waste
Further instructions will be included with your medications.